From the NY TIMES, 4.20.10

....the head of the International Air Transport Association said before the announcement of a partial lifting of the aviation ban on Monday that “the decision Europe has made is with no risk assessment, no consultation, no coordination, no leadership”. The industry group’s director general and chief executive, Giovanni Bisignani, went further, saying that the crisis is a European embarrassment”and a “European mess”.

 It took five days to organize a first conference call of the European transport ministers, Mr. Bisignani said, and with 750,000 passengers stranded, “Does it make sense?”

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FROM THE NY TIMES, 4.18

We are far enough into this crisis to express our dissatisfaction on how governments have managed it, with no risk assessment, no consultation and no leadership,”said Giovanni Bisignani, the director general and chief executive of the International Air Transport Association.

Siim Kallas, the European Union transportation commissioner, told reporters in Brussels that “it is clear that this is not sustainable. We cannot just wait until this ash cloud dissipates”.